Digital Innovation in Education Services: A Qualitative Study of Android-Based PPDB Implementation to Enhance Transparency and Service Quality
DOI:
https://doi.org/10.23960/E3J/v9.i1.49-55Keywords:
Digital Innovation, Education Services, PPDB, Transparency, Service QualityAbstract
The rapid development of digital technology has encouraged educational institutions to adopt innovative approaches in delivering public education services. One critical area of digital transformation is the New Student Admission System (PPDB), which plays a strategic role in ensuring transparency, fairness, and service quality. This study aims to examine the implementation of an Android-based PPDB system as a form of digital innovation in education services at State Senior High School 1 Seputih Banyak. A qualitative descriptive approach was employed to explore users’ experiences and perceptions of transparency and service quality in the digital admission process. Data were collected through semi-structured interviews with students, parents, and school stakeholders who were directly involved in the PPDB process and analyzed using thematic analysis. The findings indicate that the Android-based PPDB system contributes positively to the modernization of education services by improving efficiency, accessibility, and transparency. Users perceived clearer dissemination of admission information, greater openness in the selection process, and enhanced convenience compared to manual admission mechanisms. The system also improved service quality by reducing administrative complexity and facilitating faster communication. However, challenges related to technical reliability and varying levels of digital literacy among users were identified as factors influencing system effectiveness. Overall, the study highlights that digital PPDB implementation can strengthen public trust and enhance education service delivery when supported by reliable infrastructure and adequate user assistance. The findings underscore the importance of user-centered qualitative evaluation in understanding the practical impact of digital innovation in education services.
Downloads
References
Anggita, N. A. B., Utomo, I. C., & Kom, M. (2023). Sistem penerimaan peserta didik baru (PPDB) online di SMA Muhammadiyah Al-Kautsar Program Khusus Kartasura berbasis website (Doctoral dissertation). Universitas Muhammadiyah Surakarta.
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa
Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). Sage Publications.
Fransiyanti, C. (2014). Pelayanan penerimaan peserta didik baru (PPDB) di SDN Lidah Kulon III Surabaya. Jurnal Online UNESA, 2(2).
Hainim, R., Ridwan. (2010). Audit sistem penerimaan siswa baru (PSB) online SMA Cendana Pekanbaru Riau (Undergraduate thesis). Universitas Islam Negeri Sultan Syarif Kasim Riau.
Joanne, V. M. (2017). Pengelolaan keuangan desa berdasarkan prinsip good governance. Unsrat Press.
Kallio, H., Pietilä, A. M., Johnson, M., & Kangasniemi, M. (2016). Systematic methodological review: Developing a framework for a qualitative semi-structured interview guide. Journal of Advanced Nursing, 72(12), 2954–2965. https://doi.org/10.1111/jan.13031
Kristiansen, S., Dwiyanto, A., Pramusinto, A., & Putranto, E. A. (2009). Public sector reforms and financial transparency: Experiences from Indonesian districts. Contemporary Southeast Asia, 31(1), 64–87.
Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry. Sage Publications.
Merriam, S. B., & Tisdell, E. J. (2016). Qualitative research: A guide to design and implementation (4th ed.). Jossey-Bass.
Patton, M. Q. (2015). Qualitative research & evaluation methods (4th ed.). Sage Publications
Putri, M. A., Hadi, H. N., & Ramdani, F. (2018). Performance testing analysis on web application: Study case student admission web system. In Proceedings of the International Conference on Sustainable Information Engineering and Technology (SIET) (pp. 1–5).
Puspitasari, N. A. (2014). Manajemen penerimaan peserta didik baru jenjang SMA negeri berbasis online di Dinas Pendidikan Kabupaten Klaten (Undergraduate thesis). Universitas Negeri Yogyakarta.
Razak, I. A., Arifin, S., & Hasan, S. (2022). The effectiveness of implementing a new online-based student admission system in SMA Negeri in Gorontalo. International Research-Based Education Journal, 4(1), 1–7.
Sari, A. U. W., Imron, A., & Sobri, A. Y. (2017). Efektivitas penerimaan peserta didik baru (PPDB) melalui sistem penerimaan peserta didik online. In Prosiding Seminar Nasional Mahasiswa Kerjasama Direktorat Jenderal Guru dan Tenaga Kependidikan Kemendikbud 2016.
Sholihin, M., & Mujilahwati, S. (2014). Sistem penerimaan peserta didik baru berbasis web (online) di SMK Muhammadiyah 7 Kedungpring Lamongan. Jurnal Teknika.
Warsita, B. (2015). Evaluasi sistem penerimaan peserta didik baru (PPDB) online untuk peningkatan kualitas pembelajaran. Kwangsan: Jurnal Teknologi Pendidikan, 3(1), 27–44.
